Service Manager

For important company in the cleaning / facility services sector, we selected a service manager, reporting to the head of operations.

Its main functions / responsibilities will be:
- Manage and control the portfolio of clients assigned to it.
- Carry out quality supervision of the services performed on the client.
- Carry out the search and selection of personnel to cover the possible downsizing of personnel in the client's center.
- Control and monitoring of material orders for the customer center.
- Control and monitoring of customer absenteeism through control tools.
- Organization, control and monitoring of the service at operational level (start-up of new clients, extraordinary works, management of work teams ...).
- Maintain daily contact with the client and with the coordinators of each client.
- Resolve the incidents that arise from the client and staff.
- Hire the necessary personnel for projects in client.
- Improvement of yields, methodologies, proposal of machinery, etc.
- Report to the management the status of services in client: control of customer expenses, control continuous improvement of the service ...

It is offered:
- Permanent contract in Barcelona capital.
- Be part of a consolidated company in the facility sector.

- La persona debe demostrar competencias en liderazgo, capacidad de organización y capacidad de comunicación.