For Telecommunications consulting and Cisco Partner, we select a responsible for the technical support department.
Its functions will be: - Organization and coordination of the technical support department. - Coordination of implementation projects. - Continuous improvement of support processes and customer service. - Personalized technical attention to clients. - Resolution of technical incidents of clients, follow-up and escalation of cases to level 3. - Evaluation of risks, deviations and quality, providing solutions to problems. - Collaboration with the technical team in project implementations and deployments. - Documentation and reporting.
It requires: - Leadership and team management skills. - Orientation to the client, business and results. - Capacity for motivation and innovation. - Proactive attitude, initiative and autonomy. - Good communication and vocation for service. - Problem solving.
It offers: - Real growth opportunities. - A customized career plan development. - Incorporation in a young and dynamic company. - Very good working environment, where teamwork is encouraged. - Official certifications and specialized training in the latest technologies, in a professional, communicative, motivating and dynamic environment. - Innovative environment. - Remuneration according to your worth, category and experience. - Participation in different environments and interesting projects.
Minimum studies
- Technical training (CFGM or CFGS) in Computer Science or similar.
- Cisco and Microsoft certifications.
Minimum experience
- Extensive knowledge and at least 3 years experience in Microsoft, Cisco and VMware solutions.
- Knowledge of microcomputer hardware and software at user level and user team administrator.
-The test will take about 15 minutes and will have timer. -The personality test can be done only once. -It's important to have good internet connection.
If you are ready to start the test click 'Continue', if you want to do later click 'Cancel'.
To know your level of Office automation, Internet and social networks, we need you to complete the following set of tests, which consist of 3 specific tests on Microsoft Word, Microsoft Excel and Internet and social networks.
This set of tests can be performed once. If you are ready to start, click on 'Next', otherwise if you want to leave it for later, click on 'Cancel'.
-The test will take about 15 minutes and will have timer. -The test can be done only once. -The test has multimedia content, it's important to have good internet connection . -We recommend to use Google Chrome or Mozilla Firefox.
If you are ready to start the test click 'Continue', if you want to do later click 'Cancel'.
-The test will take about 15 minutes and will have timer. -The test can be done only once. -The test has multimedia content, it's important to have good internet connection . -We recommend to use Google Chrome or Mozilla Firefox.
If you are ready to start the test click 'Continue', if you want to do later click 'Cancel'.
-The test will take about 15 minutes and will have timer. -The test can be done only once. -The test has multimedia content, it's important to have good internet connection . -We recommend to use Google Chrome or Mozilla Firefox.
If you are ready to start the test click 'Continue', if you want to do later click 'Cancel'.
In order to evaluate your application, it's essential that you ask the killer questions of the selection process '16791 - Responsible for the technical support department'.
The test can be taken only once and has no time limit. To start the test click on 'Continue'.