• Computing
  • Barcelona, Spain
  • Contract
    • Indefinite
    • Full-time
    • Fixed gross salary not specified
  • 55 registered
Offer description
For Telecommunications consulting and Cisco Partner, we select a responsible for the technical support department.

Its functions will be:
- Organization and coordination of the technical support department.
- Coordination of implementation projects.
- Continuous improvement of support processes and customer service.
- Personalized technical attention to clients.
- Resolution of technical incidents of clients, follow-up and escalation of cases to level 3.
- Evaluation of risks, deviations and quality, providing solutions to problems.
- Collaboration with the technical team in project implementations and deployments.
- Documentation and reporting.

It requires:
- Leadership and team management skills.
- Orientation to the client, business and results.
- Capacity for motivation and innovation.
- Proactive attitude, initiative and autonomy.
- Good communication and vocation for service.
- Problem solving.

It offers:
- Real growth opportunities.
- A customized career plan development.
- Incorporation in a young and dynamic company.
- Very good working environment, where teamwork is encouraged.
- Official certifications and specialized training in the latest technologies, in a professional, communicative, motivating and dynamic environment.
- Innovative environment.
- Remuneration according to your worth, category and experience.
- Participation in different environments and interesting projects.
Minimum studies
- Technical training (CFGM or CFGS) in Computer Science or similar.
- Cisco and Microsoft certifications.
Minimum experience
- Extensive knowledge and at least 3 years experience in Microsoft, Cisco and VMware solutions.
- Knowledge of microcomputer hardware and software at user level and user team administrator.
Minimum languages
- Catalan: native.
- Spanish: native.
- English: valuable.