For an important company in the cleaning/facility services sector, we selected a Service Manager reporting to the Operations Manager.
Its main functions/responsibilities will be: - Manage and control the portfolio of clients assigned to it. - Carry out quality supervision of the services performed on the client. - Carry out the search and selection of personnel to cover the possible downsizing of personnel in the client's center. - Control and monitoring of material orders for the customer center. - Control and monitoring of customer absenteeism through control tools. - Organization, control and monitoring of the service at the operational level (start-up of new clients, extraordinary work, management of work teams, ..) - Maintain daily contact with the client and with the coordinators of each client. Resolve the incidents that arise from the client and staff. - Hire the necessary personnel for projects in client. - Improvement of yields, methodologies, proposal of machinery, etc. - Report to the Management the status of customer services: control of customer expenses, control, continuous improvement of the service...
Offer: - Permanent contract in Barcelona capital. - Be part of a consolidated company in the facility sector.
Minimum studies
- FP or university degree.
Minimum experience
- 3 years experience in the management of services in client, facility services and/or related sectors such as security and/or maintenance companies.
Minimum languages
- Catalan: native.
- Spanish: native.
Assessable requirements
- La persona debe demostrar competencias en liderazgo, capacidad de organización y capacidad de comunicación.
Before doing the personality test:
-The test will take about 15 minutes and will have timer. -The personality test can be done only once. -It's important to have good internet connection.
If you are ready to start the test click 'Continue', if you want to do later click 'Cancel'.
To know your level of Office automation, Internet and social networks, we need you to complete the following set of tests, which consist of 3 specific tests on Microsoft Word, Microsoft Excel and Internet and social networks.
This set of tests can be performed once. If you are ready to start, click on 'Next', otherwise if you want to leave it for later, click on 'Cancel'.
-The test will take about 15 minutes and will have timer. -The test can be done only once. -The test has multimedia content, it's important to have good internet connection . -We recommend to use Google Chrome or Mozilla Firefox.
If you are ready to start the test click 'Continue', if you want to do later click 'Cancel'.
-The test will take about 15 minutes and will have timer. -The test can be done only once. -The test has multimedia content, it's important to have good internet connection . -We recommend to use Google Chrome or Mozilla Firefox.
If you are ready to start the test click 'Continue', if you want to do later click 'Cancel'.
-The test will take about 15 minutes and will have timer. -The test can be done only once. -The test has multimedia content, it's important to have good internet connection . -We recommend to use Google Chrome or Mozilla Firefox.
If you are ready to start the test click 'Continue', if you want to do later click 'Cancel'.